1. Agreement to Terms

By accessing, browsing, or utilizing the web application (laurelscleaningcompany.pro) or submitting a booking with Laurel's Cleaning Company™ ("the Company," "we," "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Booking, Deposit & Payment Policies

• Deposit Requirement: A non-refundable security deposit is required at checkout to confirm and reserve your cleaning appointment time slot.
• 24-Hour Cancellation Policy: Appointments must be cancelled or rescheduled at least twenty-four (24) hours prior to the scheduled start time. Cancellations made with less than 24 hours' notice forfeit the deposit or incur a late cancellation fee.
• Lateness Policy: If our cleaning specialists are unable to access the property within fifteen (15) minutes of arrival due to client delay or locked premises, a lateness fee or appointment forfeiture may apply.
• Condition Adjustments: Quotes generated via our automated calculator are based on standard maintenance conditions. If a property is found to have excessive grime, hazardous substances, hoarding, or heavy clutter requiring significant extra labor, rates will be adjusted accordingly upon on-site assessment.
• Payment Processing: Electronic payments and security deposits are processed securely through Stripe, Inc. Clients agree to maintain valid payment authorization for all balances owed.

4. Client Responsibilities & Property Access

• The client must ensure uninterrupted electricity and running hot water during the entire service window.
• Aggressive pets must be secured in a separate area for staff safety.
• Valuables, fragile heirloom items, and cash must be safely secured prior to cleaner arrival.

5. Satisfaction Guarantee & Limitation of Liability

We stand behind our work with our 100% Satisfaction Commitment. If any agreed area was overlooked, the client must notify us within twenty-four (24) hours of service completion, and our team will return to re-clean the specific area at zero additional charge.

To the maximum extent permitted by applicable Ontario law, Laurel's Cleaning Company™ shall not be liable for pre-existing wear-and-tear, unsealed stone staining, or indirect or consequential damages.

6. Governing Law & Jurisdiction

These Terms of Service are governed exclusively by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario.

7. Contact & Legal Notices