1. Overview & Commitment

Laurel's Cleaning Company™ ("we," "our," or "us") is committed to safeguarding your personal privacy. This Privacy Policy details our practices concerning the collection, storage, and processing of personal information when you access or interact with our web platform (laurelscleaningcompany.pro) or utilize our residential, commercial, or coaching services across Ontario and Canada.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

When you request a quote, book a cleaning appointment, or contact us, we collect:

• Contact Information: Full name, telephone number, and email address.
• Service & Location Details: Physical service address, property size (square footage), bedroom/bathroom counts, pet presence, and customized cleaning instructions.
• Payment Information: All payment transactions are securely handled by our PCI-compliant third-party processor, Stripe, Inc. We never store raw credit card numbers or security CVVs on our servers.
• Technical Telemetry: IP addresses, browser types, and access timestamps collected automatically to ensure system security, authenticate transactions, and prevent fraudulent activity.

3. How We Use Your Information

• To schedule, dispatch, and fulfill cleaning appointments and coaching sessions.
• To transmit automated booking confirmations, reminders, and service receipts.
• To calculate quotes accurately according to home dimensions and requested add-ons.
• To safeguard our transactional platform against unauthorized computer intrusions, malicious scraping, and reverse-engineering under the Criminal Code of Canada.

4. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your data is strictly shared with trusted service providers essential for platform operations:

• Stripe, Inc.: Payment processing and PCI-compliant transaction verification.
• Google Calendar: Scheduling and appointment coordination.
• Resend / Email Infrastructure: Transactional booking notices and dispatch confirmations.
• Law Enforcement & Legal Authorities: Disclosed solely where required by legal process, subpoena, or to report criminal computer interference.

5. Data Security & Retention

We implement enterprise-grade cryptographic protocols (SSL/TLS encryption, server-side secret management, and Supabase Row-Level Security) to prevent unauthorized disclosure, access, or alteration of your records. We retain booking data only for the duration necessary to satisfy tax compliance, accounting, and service fulfillment requirements.

6. Your Privacy Rights

Under Canadian privacy law, you have the right to request access to the personal information we hold about you, request corrections to inaccuracies, or ask for the deletion of your account records, subject to statutory retention obligations.

7. Contact Our Privacy Officer

If you have any questions, inquiries, or requests regarding this Privacy Policy, please contact us directly: